How long does it take to ship?

Packages ship once every week on Mondays. That means if you order on Tuesday, you might have to wait a little longer.

Netherlands: 1-3 days
Europe: 4-8 days
United States and Canada: 8-20 days (if customs allows for it!)
Australia: 8-20 days
Other countries: 1-8 weeks

For portraits, the creation of a portrait may take from 2-5 weeks depending on demand. Then, the shipping time is added to this.

 

Shipping costs

The shipping costs I charge are not low, as I’m not a huge business and have to do all of it myself. They however are fairly standard through PostNL. If you believe you find a mistake though, let me know by emailing me on hey@annalena.nl and I’ll see what is up.

Customs

I do not refund any costs you may have from customs in your home country. That is your responsibility.

Packaging

I package every order with tissue paper and some extra goodies. It means the package is a little heavier than just the print.

 

Things you can do to ensure the package arrives safely:

-enter the correct address

-big enough mailbox at your house: if it doesnt fit it might damage!

 

 

 

Do you accept returns on portraits?

Please do note that portraits are unique and handmade, so they are not refundable.

 

Do you accept returns/give refunds?

No. I simply cannot afford to refund you orders that got lost or have damage because I am a one girl business and the post can, at times, be unreliable. Do let me know though, because I can file a complaint with the post.

 

At peak times (like around Christmas and other special dates), please allow a little longer for your order to arrive. The postman needs a holiday too 😉 If you feel like you have waited far too long for your order, you can get in touch with us here  and we’ll be happy to investigate.

Do also check with your local post office and/or your neighbours, as this is where ‘lost’ orders often seem to end up!

 

 

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