How long does it take to ship?
Do you accept returns on portraits?
For portraits, the creation of a portrait may take from 2-5 weeks depending on demand. Please do note that portraits are unique and handmade, so they are not refundable.
At peak times (like around Christmas and other special dates), please allow a little longer for your order to arrive. The postman needs a holiday too 😉 If you feel like you have waited far too long for your order, you can get in touch with us here and we’ll be happy to investigate.
Do also check with your local post office and/or your neighbours, as this is where ‘lost’ orders often seem to end up!